Delivery Issues

1. Check Order Status: Verify the expected delivery time or shipping method.
2. Verify Address: Ensure the address provided is correct and complete.
3. Confirm OTP: Some services like Porter, Borzo, and DTDC require OTP verification for delivery.
4. Contact Customer Support: Reach out via [email protected] to report delays or issues.
   
   

The support team can assist with tracking and resolving any delivery-related problems you experience.

Delivery issues:

1. Delayed Delivery: The package is not delivered within the promised time frame.
2. Wrong Address: Delivery was attempted to an incorrect or incomplete address.
3. Package Damage: The item was received in a damaged condition.
4. Missing Items: Items were missing from the delivered package.
5. Failed Delivery Attempts: Delivery was unsuccessful, often due to the customer not being available.
6. Wrong Item Delivered: The customer received an item they didn't order.
   
   

Here is a more structured format for addressing common delivery issues:

1. Delayed Delivery

   • If the package isn't delivered on time, please contact customer care at [email protected].

2. Wrong Address

   • If delivery was attempted to an incorrect address, please notify customer care at [email protected].

3. Package Damage

   • If the package was damaged, Click here for the solution.

4. Missing Items

   • For missing items, report the issue within 2 hours to [email protected].

5. Failed Delivery Attempts

   • If delivery was unsuccessful, reach out to [email protected].

6. Wrong Item Delivered

   • If the wrong item was delivered, report within 2 hours to [email protected].

For all delivery issues, please contact [email protected] for resolution.