Damage Issue

Types of Delivery Offered by Ajfan

Ajfan delivers products through two key methods:

1. Hyperlocal Delivery Services
2. Standard Delivery Services

1. Hyperlocal Delivery Services

• The package will be delivered directly from the store in an Ajfan-branded bag sealed with a stapler.
• Reporting Damages or Issues:

  • If the bag is damaged or tampered with, follow these steps:

    1. Take 4 images and 1 video of the package.
    2. Send these along with the following details to [email protected]:
       • Name
       • Phone Number
       • Order ID
       • Missing Items
       • Quantity of Items

  • Once the team receives your request, the issue will be resolved within 4 hours.
    
    

Important Notes:

• Do not share the delivery OTP with anyone until the package is delivered.
• If the OTP is shared before delivery and the package is lost or stolen, Ajfan is not liable.
  
  

Correct Image

Damage Image :

2. Standard Delivery Services

• Packages sent via delivery partners (e.g., DTDC, Professional Courier, Indian Post) will arrive in a sealed box, as shown in the image.
  
  
  
• Reporting Damages or Missing Items:

  • If the box is damaged or items are missing, report the issue within 1 hour of delivery by:

    • Sending 4 images and 1 video of the package, along with:
      • Name
      • Phone Number
      • Order ID
      • Missing Items
      • Quantity of Items

  • Send the information to [email protected].
    
    

Note: Complaints raised after the 1-hour window will not be accepted.

For further queries or assistance, contact [email protected].