Billing Policy

At Ajfan.store, we aim to ensure a smooth billing experience for our customers while respecting their rights and privacy. Below are the guidelines for billing practices, customer rights, and company responsibilities.

Company Rights

To generate a bill and maintain transaction records for tracking and issue resolution, the company may request the following information:

1. Name (Mandatory)
2. Mobile Number (Optional)
3. Email ID (Optional)
4. Address (Optional)

Customer Rights

1. Mobile Number Not Mandatory:

   • As per the advisory by the Ministry of Consumer Affairs, providing a mobile number is not mandatory for customers to obtain a bill.
   • Retailers cannot refuse to issue a bill if a customer opts not to provide their mobile number. This is considered an unfair trade practice under the Consumer Protection Act.

2. Consent and Privacy:

   • Customers have the right to refuse sharing personal information, such as mobile numbers or email IDs, without facing denial of service.
   • Retailers must clearly state the purpose of collecting personal data and seek explicit consent from customers.

3. Consumer Rights:

   • Customers can file complaints against coercive practices, such as being forced to provide personal details for billing.
   • Customers should be treated fairly and informed about their rights during the transaction process.

4. Data Security and Privacy Compliance:

   • Retailers must handle any collected personal data in compliance with applicable privacy laws and regulations.
   • All personal data should be securely stored, ensuring confidentiality and protection from misuse.
     
     Important Note:
     Once the bill has been processed, no changes or cancellations can be made. Please ensure that all information is accurate before completing the billing process.
     
     

Conclusion

We are committed to respecting customer rights while ensuring compliance with legal and ethical standards. For any concerns or further clarifications, please contact [email protected] or call +91 7034900009.