Payment Failed Complaint – Process & Resolution

Payment Failure Complaint – Process & Resolution

At Ajfan International, we understand that payment failures can be frustrating. Occasionally, due to technical or banking issues, a payment may be debited from your account without the order being successfully placed. We apologize for any inconvenience this may have caused and are here to assist you.

How to Report a Payment Failure

If your payment has been debited but your order is not confirmed, please follow these steps to report the issue:

Required Information for Investigation

To process your complaint, kindly provide the following details:

1️⃣ Full Name
2️⃣ Contact Number
3️⃣ Email ID
4️⃣ Transaction ID (provided by the bank/payment gateway)
5️⃣ Transaction Date
6️⃣ Transaction Amount
7️⃣ Transaction Screenshot (showing debit details)
8️⃣ UTR Number (How to Find UTR Number)

Send the mail to [email protected]

Resolution Process

• Once we receive the required details, we will initiate an investigation with the payment provider.
• Our team will update you within the standard processing time based on the bank/payment gateway’s response.
• If eligible, the refund will be processed back to your original payment method as per our standard refund timeline.

For any further assistance, feel free to contact our support team. We are here to help!

Ajfan International – Customer Support

? Resolution Timeline

? Once we receive the required details, we will raise a complaint and try to resolve the issue within 24 hours.
? As this involves bank processing, the refund may take 5 to 15 Indian banking working days to reflect in your account.

⚠ Important Notes:

✔ Policy Updates: Our payment policy is reviewed and updated every 6 months.
✔ For Assistance: If you need further help, please email us at [email protected].

We appreciate your patience and will do our best to resolve your issue as quickly as possible. ?