Ajfan Customer Complaint Registration Policy

Complaint Registration Policy

At Ajfan.store, we are committed to ensuring customer satisfaction and addressing any concerns regarding our products promptly. To maintain a streamlined and efficient resolution process, customers are encouraged to register their complaints in accordance with the policy outlined below.

Eligibility to Register a Complaint

Customers have the right to register complaints regarding product issues within the specified timeline of the product. Complaints must be submitted directly by the customer via email or WhatsApp for proper documentation and tracking.

Contact Information for Complaints:

• Email: [email protected]
• WhatsApp: 7034900009

Required Information for Complaint Registration

When registering a complaint, customers are requested to provide the following details to ensure efficient handling:

1. Name
2. Contact Number
3. Email ID
4. Store Bill (clear photo or scanned copy)
5. Store Name
6. Total Amount
7. Date of Purchase
8. Photos and Videos of the Product (clearly showing the issue)
9. Details on Product Storage (how the product was stored after purchase)

Process After Submission

Once all the required information is received:

1. The complaint will be officially registered in our system.
2. Our team will review the details and verify the issue.
3. We aim to resolve the complaint within the timeline communicated to the customer.
   
   

Note

Incomplete information may delay the resolution process. Customers are encouraged to provide all necessary details when raising a complaint.

At Ajfan.store, we value your trust and strive to provide the best possible service. Thank you for your cooperation in helping us address your concerns efficiently.