Return Policy

Ajfan’s Return Policy  ensures customer satisfaction while maintaining quality and hygiene standards. Below are the general guidelines:

Ajfan Return Policy

1. Eligibility for Returns:

   • Returns are accepted only for damaged, defective, or incorrect items received.
   • Food products and perishable items are not eligible for return unless they are damaged or expired.
   • Customers must report any issues within 24-48 hours of receiving the package.

2. Return Process:

   • Customers must provide clear images or videos as proof of the issue.
   • The support team will review the request and approve or deny it based on the evidence provided.
   • Once approved, the item can either be replaced or a store credit/refund will be provided.

3. Replacement & Refunds:

   • Replacement is processed for the same product if available.
   • If a replacement is not possible, a refund/store credit will be issued.
   • Refunds may take 5-7 working days to reflect in the original payment method.

4. Non-Returnable Items:

   • Opened or used products.
   • Items without original packaging.
   • Products that were delivered correctly but no longer wanted by the customer.

5. How to Raise a Return Request?

   • Contact Ajfan Customer Support via email
   • Provide Order ID, images, and issue details.
   • Follow further instructions provided by the team.